Tourism and Hospitality
Optimised business processes and improved communication with all stakeholders results in reduction of administration workload by 65%.
€ Annual Savings
Automation of business processes and elimination of paperwork allows Excursions Ireland to save 8,000 person-hours every season.
Thanks to significant workload reduction and time saved, the investment in custom software solutions was paid back within 6 months since implementation.
About Excursions Ireland
Excursions Ireland is the leading provider of ground services to international cruise lines visiting Ireland. The company offer a wide variety of services including shore excursions, pre/post tours, turnaround services, incentive travel and specialist tours.
Every year, Excursions Ireland organise around 4,000 excursions for tourists visiting Ireland by cruise ship.
Planning tours and excursions is very time-consuming. Excursions Ireland deployed complicated filing systems to support their business operations; it required a lot of paperwork and duplication of data was the norm. Many important documents were stored on local PCs with no back-up in place. Finding correct and up-to-date files was difficult and required a lot of time and effort. There was no proper system for sharing data and information.
As business processes were complex, making mistakes was common. Reporting on key business performance indicators (KPIs) hardly existed.
On average, excursion-planning activities and post-excursion reporting and data entry were taking 3 person-hours per excursion. With 4,000 excursions per season, the company was spending a total of 12,000 person-hours on planning, data-entry and reporting activities.
Assuming an average hourly rate of €10, the total cost of time spent on administration tasks accumulated up to €120,000 per season.
During the first phase of the project we analysed and documented all business processes and conducted an audit of systems & tools currently in use. This allowed us to streamline business processes before a single line of code was written and ensure our software is designed and built around optimised workflows. The software automated business processed, resulting in overall workload reduction by 65% thanks to:
- Elimination of multiple data entry points and duplication of documents;
- Complete elimination of spread sheets;
- Significant reduction of paperwork – the office is now 90% paperless
- Elimination of complex filing systems;
- Instant access to tour and excursion data and documents via dedicated mobile app
The company saves on average 2 man-hours per excursion. With 4,000 excursions organised every year, this amounts to 8,000 person-hours per season, total of €80,000 per year, every year.
Reduction of administration workload and data processing effort allowed Excursions Ireland to grow its business by 400% within 4 years since software implementation (as of Autumn 2019).
Furthermore, the security and safety of data has been significantly increased. With proper access control in place, only authorised personnel can access business and financial documents.
The investment in the software solution was paid back within 6 months since software implementation.
Are you operating in Tourism and Hospitality sector? Contact us today to finds out how we can help your business with custom software solutions.
What People Say
I still can't believe how quickly you have understood our business; lots of people never get it!
The custom software automated our core business processes and saved us numerous working hours. It allows us to develop our business further and seek out new clients.