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logo
  • Home
  • Software Solutions
    • Training, Safety and Compliance
    • Leaflet Distribution
    • Interior Design Project Management
    • Private Home Care
    • Tourism and Hospitality
    • Contract Cleaning
    • Gift Baskets & Hampers
    • Software Integration
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logo
  • Home
  • Software Solutions
    • Training, Safety and Compliance
    • Leaflet Distribution
    • Interior Design Project Management
    • Private Home Care
    • Tourism and Hospitality
    • Contract Cleaning
    • Gift Baskets & Hampers
    • Software Integration
  • Blog
  • Careers
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  • Home
  • Software Solutions
    • Training, Safety and Compliance
    • Leaflet Distribution
    • Interior Design Project Management
    • Private Home Care
    • Tourism and Hospitality
    • Contract Cleaning
    • Gift Baskets & Hampers
    • Software Integration
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Software Integration

Customer Story: Canavan-Byrne Associates

Highlights

Customers - Canavan-Byrne and Associates - Software Integration
100%

Workload Reduction

Full automation of new users registration process resulted in a complete elimination of the manual data entry workload.

18K

€ Annual Savings

Business processes automation resulted in annual savings of €18,000.

150

Hours Saved Monthly

CB Associates saves 150 person-hours every month thanks to automation of critical business processes.

About Canavan-Byrne & Associates

CB & Associates help their customers with all aspects of HR compliance. They are an award-winning management and training solution company with over 20 years’ experience in Ireland providing excellent service to their customers.
  • The Challenge
  • The Solution
  • The Results

One of the vital services the company is providing is a portfolio of online training courses in the areas of fire safety, food safety, manual handling and many more. Although the courses are purchased online, the process of setting up users on the online content delivery platform was entirely manual, quite complicated and extremely time-consuming.

It would take around 15 minutes to set up a single user with a new account, assign online course or courses this user purchased and send them an email with instructions how to access to the content they bought. On average, the company is selling 300 online courses a month. It means the staff was spending 75 person-hours per month, manually processing online courses sales. On an annual scale, it accumulated to 900 person-hours.

A large number of courses was purchased during the weekend, meaning much of the work had to be done outside business hours, and very often by senior staff (business owners). The customer estimated the total business cost of this work at €18,000 per year.

GRIP has engaged with all stakeholders, including the website & e-commerce and the online content delivery platform providers to design a software solution, which enabled complete automation of the current process.

The solution GRIP delivered, automated entirely the process of setting up the new users, activating their accounts and assigning purchased courses to their account. The software notifies new customers about their account activation and access to purchased courses automatically.

Once a customer purchases a course, there is no need for any manual intervention. There is no need to monitor online course sales, to manually activate customer accounts and enable them access to the courses they purchased in a timely matter.

The software solution designed and developed by GRIP resulted in the complete elimination of the manual workload and the necessity to monitor systems outside of business hours (and weekends). It enabled the staff to focus on other critical aspects of the business.

Thanks to our software, the company is saving 150 person-hours per month, 900 person-hours per year, which accumulates to total annual savings of €18,000.

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What People Say

The significant reduction of time and effort previously required to process online training registrations manually offset our investment within six months of the operation.

GRIP delivered the project within the timeframe, and the budget agreed, and we were updated regularly on the work progress. Canavan Byrne Associates would have no hesitation in recommending Jarek & his team. They quickly understand what a client wants and needs to happen and translate that back into an effective software solution.

Customers - CB Associates - Software Integration
Mary Byrne,
Director - Canavan-Byrne and Associates

MANUALLY ENTERING & COPYING DATA?

Get in touch to see how Software Integration can help you today!

Get in Touch
Get in Touch


We design and develop custom software solutions, which automate business processes, eliminate unnecessary paperwork, reduce workload and improve staff productivity. Our software solutions help you to increase your business profitability and capacity and allow you to focus on growing your business.

Contacts

 hello@gripcomms.com

 phone: +353 (0)1 960 9418

 Docklands Innovation Park
128-130 East Wall Road
Dublin, D03 XN75
Ireland

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